01
Finance and insurance
Service, collections, notifications and traceability for every interaction.
CCaaS · CPaaS · AI · AUTOMATION
ATC's CCaaS and CPaaS platform for every conversation
We develop and provide the technology that brings calls, WhatsApp, SMS, email, webchat, agents, automation and data into one operation.
Omnichannel use cases
Auto rotationWeb lead with omnichannel follow-up
The customer submits data, receives a call and continues on WhatsApp without losing history.
C
UnifiedLead #0248
Identified by phone
Web chat
Data received
Automated task
Call created
Outbound call
Handled · 04:18
Customer reconnects
Agent assigned
History available
Context for the agent
Origin
Web chat · CX campaign
Task created
Sales call
Last interaction
Answered · 04:18
Current channel
The agent receives the full history
The conversation continues without asking the customer to repeat the issue.
01Omnichannel experience
02API-first architecture
03Cloud scale
04Regional guidance
Benefits
Proprietary technology for the entire customer experience
Activate the ATC platform and connect it to the CRM, ERP and systems your company already uses.
Cloud Contact Center (CCaaS)
Our platform brings voice, WhatsApp, SMS, email, webchat, routing, agents and supervision together.
Programmable communications (CPaaS)
Our platform adds WhatsApp, SMS, voice and email to applications and processes through APIs.
AI and automation
Combine assistants, bots and automation with your systems to resolve work from end to end.
Services
Communications platforms and enterprise software
ATC develops and provides CCaaS, CPaaS, cloud voice, automation and systems for companies across Latin America
01
Business Process Automation
We optimize and automate your business processes to increase productivity, reduce errors, and improve operational efficiency. Our solutions adapt to your company's specific needs.
View solution02
Cloud Contact Center (CCaaS)
Our platform for calls, digital channels, routing, agents, supervision and a shared omnichannel history.
View solution03
Programmable communications (CPaaS)
Our platform provides APIs for WhatsApp, SMS, voice and email across transactional, commercial and service communications.
View solution04
Calling, cloud voice and IVR
Manage inbound and outbound calls, IVR, routing, recording and analytics in the ATC platform.
View solution05
Virtual agents and chatbots
We design assistants that retrieve knowledge, automate tasks and transfer conversations with context when a person is needed.
View solution06
Multichannel Marketing
Manage SMS, Email, and WhatsApp campaigns with advanced metrics dashboards.
View solutionIndustry solutions
Technology that understands your operation
We configure our platform around each industry's workflows, regulations and critical moments.
Contact Us02
Healthcare
Patient access, appointments, reminders and operational coordination.
03
Retail and e-commerce
Sales, support, order tracking and conversational campaigns.
04
BPO and contact centers
Inbound and outbound operations, supervision and agent automation.
05
Logistics
Proactive updates, incident management and in-route communication.
06
Business services
CRM, ERP, customer service and internal workflows in one connected experience.
Process
Our Work Process
Four stages from assessment to a measurable operation
01
Analysis
We evaluate your needs and current processes
02
Design
We create customized solutions for your company
03
Implementation
We deploy the solution with minimal disruption
04
Optimization
We continuously improve performance
Key Benefits
Competitive advantages for your business
Greater Efficiency
Reduce repetitive tasks and errors in your workflows
Cost Reduction
Identify opportunities to reduce operating costs
Scalability
Solutions that grow with your business
Specialized support
Technical guidance with defined scope and response times
Technologies We Use
Node.jsReactPythonAWSDockerKubernetesMongoDBPostgreSQLRedisGraphQLTypeScriptNext.js
ATC · Latinoamérica
See the ATC platform in action
Book a demonstration of CCaaS, CPaaS, voice, messaging or automation for your operation