Business WhatsApp
Service, confirmations and conversations through enabled WhatsApp Business accounts.
ATC platform · CPaaS
A CPaaS platform that connects WhatsApp, SMS, email and voice to your systems
ATC develops and provides a programmable communications platform for conversations, notifications and campaigns triggered by business processes.
What does the ATC CPaaS platform provide?
ATC’s CPaaS platform lets companies send and receive communications through WhatsApp, SMS, email and voice using APIs and configurable workflows. An event in a CRM, ERP or clinical system can trigger a message or call, capture the response and preserve traceability through completion.
Capabilities
Messages with context, control and continuity
Each flow is designed for the message purpose, available channel and expected response.
SMS and notifications
Alerts, codes, service updates, reminders and transactional messages.
Two-way conversation
Receive replies, assign agents and preserve context between automation and human service.
Event orchestration
Trigger messages from appointments, orders, tickets, payments or other system changes.
Consent and preferences
Subscription, opt-out, schedule and purpose rules based on operations and applicable regulations.
Delivery and analytics
Statuses, errors, replies and metrics to detect friction and improve the journey.
Applications
Messaging for specific moments
We prioritize useful, expected communications tied to a customer or operational action.
Appointments and reminders
Confirm, reschedule or cancel appointments with responses recorded in the system.
Orders and services
Communicate status, deliveries, incidents and next steps proactively.
Conversational service
Resolve frequent requests and route complex cases to an agent with context.
Segmented campaigns
Activate commercial communications with defined audiences, consent and measurement.
Compatible channels and systems
The platform connects communications to business systems; channel availability depends on the account, destination country and local requirements.
WhatsApp BusinessSMS and RCSEmailCRM and ERPAPIs and webhooksChatbots and agents
How we activate the CPaaS platform
Purpose
We define audience, event, channel, consent and expected outcome.
Configuration
We configure channels, APIs, templates, data, permissions and reply handling in the ATC platform.
Testing
We validate delivery, errors, opt-outs, escalation and user experience.
Operations
We measure outcomes and optimize content, rules and journeys.
FAQ
Messaging and CPaaS questions
Does ATC provide a CPaaS platform?+
Yes. ATC develops and provides its CPaaS platform for adding WhatsApp, SMS, email and voice to applications and processes through APIs, automation and webhooks.
Can you integrate WhatsApp with our CRM?+
Yes, when the platform, WhatsApp Business account and CRM provide the required permissions or interfaces. We review templates, consent, assignment and conversation records.
Does it support transactional messages and campaigns?+
Yes. Separate flows are designed for operational notifications, service conversations and commercial campaigns, respecting purpose, preferences and applicable rules.
How is messaging measured?+
The platform records sends, deliveries, failures, replies, opt-outs and conversions. Available metrics depend on the signals returned by each channel.
Connect messaging with your operation
We review channels, use cases, systems and destination countries to define a viable architecture.