Inbound calls
Numbers, schedules, menus, queues and distribution to the right team.
ATC platform · Cloud voice
Business calling, cloud voice and IVR with complete customer context
ATC’s platform manages inbound and outbound calls with IVR, routing, automation, agents and business data.
What does the ATC cloud voice platform include?
ATC’s voice platform brings numbers, calls, IVR, queues, agents, recordings and reports together in the cloud. It can retrieve CRM, ERP or help desk data before routing a call and log the result to preserve customer history.
Capabilities
Voice designed around the customer journey
The architecture considers quality, capacity, continuity, available data and local requirements.
Outbound calls
Campaigns, follow-up and contact triggered by lists or system events.
IVR and self-service
Keypad or voice-guided inquiries and actions before transfer to an agent.
Intelligent routing
Rules based on intent, customer, skill, priority, region or availability.
Quality and recording
Records, evaluation and traceability where consent and applicable rules allow.
Data integration
Identification, record opening, case creation and outcome logging in business systems.
Applications
Business calling use cases
Voice remains key when urgency, complexity or trust requires a direct conversation.
Service and support
Identify intent, retrieve information and route with fewer transfers.
Appointment confirmation
Automate reminders and let people confirm or request assistance.
Sales and follow-up
Connect calls to opportunities, tasks and outcomes for the sales team.
Critical alerts
Trigger calls from operational events and escalate based on response rules.
Cloud voice architecture components
We configure the platform for the required coverage, traffic, existing systems and service levels.
Telephony and numbersIVR and voice botsCRM and help deskRecording and qualityAPIs and webhooksReports and BI
How we implement cloud voice
Sizing
We review countries, numbers, traffic, concurrency, schedules and service levels.
Journey design
We define greeting, identification, IVR, queues, overflow and contingency.
Integration and testing
We connect systems and validate quality, routes, data and error scenarios.
Monitoring
We measure response, abandonment, duration, outcomes and improvement opportunities.
FAQ
Cloud calling and voice questions
Can the solution receive and make calls?+
Yes. The platform supports inbound, outbound or mixed traffic. Numbering and coverage are validated for each country and its telecommunications requirements.
What is an IVR?+
An IVR is an interactive voice response system that identifies call intent, provides self-service options and routes the call to the right team.
Can calls be recorded in the CRM?+
Yes, when the CRM and voice platform support integration. Origin, agent, duration, outcome and a recording link can be stored depending on scope.
Can calls be recorded?+
Yes. The platform provides recording and access controls. Use must be configured according to consent, retention and applicable rules in each country and process.
Connect calls to the right data
Tell us where you operate, what traffic you handle and which systems voice must connect to.